Shipping policy

Arabian Aura
ArabianAura, Sharjah
PO Box 24186
Sharjah SH, United Arab Emirates
Email: arabianaura51@gmail.com
Phone: +92 3192448066

Effective Date: [Insert Date]

1. Shipping Coverage

Arabian Aura currently ships across all Emirates within the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

We do not currently offer international shipping.

2. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • During peak seasons or promotions, processing may take slightly longer.

  • Orders placed after 5 PM may be processed the next business day.

Once your order is processed, you will receive a confirmation message with tracking details (if applicable).

3. Delivery Time

Estimated delivery times within the UAE:

  • Major Cities (Dubai, Abu Dhabi, Sharjah): 2–5 business days

  • Other Emirates: 3–7 business days

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Customs inspections (if applicable)

4. Shipping Fees

  • Shipping charges (if any) will be displayed at checkout.

  • Free shipping promotions may be offered from time to time.

  • Remote area delivery fees may apply depending on courier policies.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across the UAE.

Important COD Conditions:

  • Customers must provide accurate contact details.

  • Our courier may contact you before delivery for confirmation.

  • Refusal of delivery without valid reason may result in restriction from future COD orders.

6. Order Tracking

If tracking is available, you will receive tracking information via email or SMS once your order is shipped.

If you do not receive tracking details within 5 business days, please contact us at:
ummerrfarooq000@gmail.com

7. Delays & Liability

Arabian Aura is not responsible for delays caused by:

  • Courier service disruptions

  • Incorrect or incomplete shipping address provided by the customer

  • Unreachable customer at time of delivery

If delivery fails due to incorrect information, re-delivery charges may apply.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the issue

We will review and resolve your case as quickly as possible.

9. Incorrect Address

Customers are responsible for providing accurate shipping details. Arabian Aura is not liable for orders delivered to incorrect addresses provided at checkout.

10. Contact Us

For any shipping-related inquiries, please contact:

Arabian Aura
Sharjah, PO Box 24186
Sharjah SH, United Arab Emirates
Email: ummerrfarooq000@gmail.com
Phone: +92 3192448066